Work Experience

Fiserv

Solutions Architect, Advisor (Remote):

January 2020 - May 2024
  • Implemented UI/UX Design and branded online banking products through internal authoring tools, CSS, HTML, and JavaScript for Fiserv's 2000+ Retail Online and 1000+ Business Online clients.
  • Drove UI/UX design and customization for new product improvement by providing research and submitting client feedback to development teams on monthly product release sprint calls.
  • Provided client-focused support in maintaining online banking products by completing 31% of all tasks assigned to the team (318 of 1023 service tasks submitted) in 2023 generating an estimated $87,450 in revenue for 2023.
  • Improved team efficiency by 50% and mitigated browser display errors by 93% after developing standard CSS templates for UX customization of Retail and Business Online products
  • As the advisor for team of eight developers, reduced training time for new associates from 3 months to 2 months by providing one-on-one virtual training, creating and maintaining branding resources, PowerPoint trainings, Branding documentation, Internal Branding Wiki, Process website, and pre-recorded training videos.

Solutions Architect, Senior (Remote):

January 2017 - October 2020
  • As a senior architect for team of eight, I provided training and support to new developers on the UX design and CSS customizati on options within the Business and Retail Online banking products.
  • UI/UX Design Branding of Retail and Business Online Banking product user-interfaces through internal authoring tools, CSS, HTML, and JavaScript
  • Work with application development teams to provide feedback to ensure code allows optimum customization abilities, positive user experience
  • Develop standardized CSS templates for online banking application customization
  • Rebranded Retail and Business Online Banking product user-interfaces through internal authoring tools, CSS, HTML, and JavaScript
  • Supported and maintained over 2000 Retail Online and over 1000 Business Online Banking application websites through ticketing system within SLAs and mitigate case reopening

Web Services Coordinator (Heredia, Costa Rica):

January 2012 - December 2016
  • Led Branding team of eight front-end developers responsibile for supporting and maintaining over 2000 Retail Online and over 1000 Business Online Banking products.
  • Implemented UI/UX Design Branding of the user-interfaces for Fiserv's Retail and Business Online Banking products through internal authoring tools, CSS, HTML, and JavaScript
  • Responsible for the distribution of web design and development assignments
  • Recruited, interviewed and pre-screened candidates for branding team positions
  • Trained new employees in the branding processes for Retail and Business Online Banking products
  • Created a Quality Assurance process along with documentation and procedures to ensure accessible designs and mitigate production errors.
  • Provided weekly, monthly and quarterly reports to upper management to determine team objectives, accomplishments and case output and share error mitigation strategies.
  • Lean Six Sigma Green Belt Training (Apr. - July. 2016)
  • Lean Six Sigma Yellow Belt Training (Jun. - Dec. 2015)
  • Management Matters Leadership Course (Sept. - Nov. 2015)

Web Services Analyst (Heredia, Costa Rica):

March 2009 - December 2011
  • As Account Manager for over 100 web hosting accounts for financial institutions promoted sales and supervised web services projects including hosting migrations, redesigns, express template and custom website design projects. Maintained and managed DNS records for clients.
  • Communicated directly with clients to provide website support, implement website updates, and determine cost estimation on design and development requests.
  • Coordinated conference calls and CMS (content management system) demos with clients to promote, train and sell our web hosting and design services.
  • Upheld all responsibilities of Web Designer.

Web Services Designer (Heredia, Costa Rica):

March 2009 - October 2009
  • Dedicated Web Designer responsible for maintaining over 100 client web site accounts.
  • Using HTML, CSS, JavaScript and jQuery, provided timely website updates to ensure functionality and responsive web design
  • Implemented JavaScript / jQuery slideshows, promotional advertisements, secure forms (.aspx) and content management systems (CMS) to client websites.
  • Ensured Cross-browser compatibility
  • Redesigned client websites via express web CSS template designs
  • Provided client-focused support via case management system and completed tasks within standard SLA window.

Volunteering

President of YCP Fairfield County

September 2023 - Present
  • Manage, Lead, inspire, and organize leadership team.
  • Present quarterly chapter updates for metrics and financials to Board Members and stakeholders.
  • Plan and delegate tasks for monthly events.

Director of Marketing for YCP Fairfield County

February 2022 - Present
  • Create and design email marketing campaigns via GlueUp system.
  • Social Media Marketing via Meta (Facebook, Instagram) and LinkedIn.
  • Graphic design, create marketing materials for print/online advertising.

Technical Knowledge

Coding Languages and Frameworks:

HTML5, CSS3, JavaScript, jQuery, PHP, Angular.js, Node.js, Sass/SCSS, Bootstrap, Foundation, Wordpress, WampServer

Programs:

Adobe Creative Suite: Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks, and XD, Visual Studio Code, Brackets, NotePad++, Sublime, WinSCP, Git/GitHub, Canva, Microsoft Office.

Favorite IDEs: Visual Studio Code, Brackets, NotePad++

Languages:

Fluency in English and Spanish
Limited working proficiency in Italian

Education

Professional Development

I'm constantly learning new skills and technologies. For the most up-to-date list please review my LinkedIn Profile

  • Currently Learning: Digital Marketing (LinkedIn Learning)
  • Exploring a Career in User Experience Design (LinkedIn Learning: February 2024)
  • Managing and Leading Developers (LinkedIn Learning: October 2023)
  • Develop the Skills to Manage Others Effectively (LinkedIn Learning: December 2021)
  • Six Sigma Green Belt Training (Fiserv: April - July 2016)
  • Problem Resolution & Management Decisions Seminar (Fiserv: April - May 2016)
  • Lean Six Sigma Yellow Belt Training (Fiserv: June - December 2015)
  • Management Matters Leadership Course (Fiserv: September - November 2015)

Gibbs College

Norwalk, Connecticut

Associates Degree in Visual Communications
Summa Cum Laude, Deans List, 3.98 GPA

Saint Joseph High School

Trumbull, Connecticut

High School Diploma

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